Contact Us

What this form is for

While the contact form handles general enquiries about Seven, it is not a secure channel for anything sensitive. Never send passwords, banking details, card numbers, or copies of identification documents through it. Messages passed this way are not encrypted end to end, and a support inbox is the wrong place for material that could be used to access your account or your money. If a request for such information ever arrives by email or through the form, treat it as suspicious and do not respond.

Help with gambling

If your gambling is causing you difficulty, the contact form is not the right destination. The most useful step is to reach a specialist support service, several of which operate free helplines and web chat. These organisations offer confidential advice on setting limits, taking a break, or self-exclusion, and they can talk through what happens next without any pressure. For account-level controls such as deposit caps or time-out periods, the casino’s own responsible-gambling section inside your account settings is the place to act, and it works faster than waiting on a reply.

Language and replies

The team reads and responds in English, so write to them in English for the quickest turnaround. Replies arrive within a reasonable time, though the exact wait depends on the volume of messages and the nature of your query. Routine questions tend to be answered more promptly than ones that need escalation to a specialist team. Keep to one topic per message and include your registered username to help them trace your account without asking for anything sensitive.